Delivery Policy

All orders placed on this Website will be fulfilled by your nominated CW supplies store.

 

Delivery Methods

Daily delivery run

Our personal delivery service: If your business is in the central city business district, we can offer a daily delivery run at no cost delivered by us.

Click and Collect: order online and collect your Goods from your nominated Cartridge World store. This option is free and is ideal if you need urgent supplies. Please comment “PICK UP” in comment box when checking out. The nominated store will notify you when order is ready.

Courier Delivery: For locations out of the CBD we can offer a courier service. Please allow up to 1-2 business days. Rural areas may take longer and chargers apply.

 

Delivery Areas

Please note that our daily delivery is ONLY available within Dunedin CBD and Invercargill CBD.

 

Delivery Fees

98% of our orders are delivered free, however if a delivery charge is necessary we will notify you at the time.

 

Delivery Times

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

 

General Terms

If you have special instructions relating to the delivery, please be sure to indicate these when required on the Comment Box as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date. A calling card will be left at the delivery address containing all relevant information. Additional charges will apply.

If you would prefer for your goods to be left at the delivery address in your absence you can request for an "Authority to Leave" in the Comments Box as you are checking out. Please only do this if there is a secure area to do so. we will not be held responsible for your order once it has been delivered with your authority to leave.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

CW supplies shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below

 

Return Policy

The C W Supplies Returns Policy applies to all purchases made on this Website.

We recommend you read our Returns Policy carefully prior to placing an order and retain a copy of these terms and your order so you are familiar with our policy on refunds, returns and exchanges and Your rights under the New Zealand Consumer Law.

We recommend you immediately examine Goods delivered to you to ensure that there are no visible signs of damage or fault and that the Goods received match the order you placed.

Only faulty or damaged goods purchased on this website will be replaced. Refunds will not be provided for change of mind purchases.

 

Returns

If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return it to us in the condition that you received, and we will happily refund or replace at our sole discretion.

Our products come with a full 100% guarantee, so should a product you purchased from us be faulty, damaged (through no fault of your own) we will refund it or exchange it within 30 days.

All claims must be accompanied with the product in its original packaging and the purchase invoice. Make a call or visit to the store where you purchased the product.

 

Returning Goods

Goods purchased from this website can be returned to your nominated store or by post.

Please ensure you contact your nominated store before returning any items to obtain a return authorisation. You must inform us of your invoice number. We will then supply you with a returns authorisation number.

It is your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the goods while they are in your possession until they reach the store.

When returning your purchase, we ask that you provide a Proof of Purchase (Order Confirmation Email) and where possible the goods in original unopened packaging.

Once received back, we will issue a replacement or full refund to you via your original payment method.

 

Refunds

Refunds will be made via your original payment method used to make your purchase. Refunds will normally be processed within seven (7) days.

 

Delivery Charges

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.